Welcome to MemorialCare! We are happy to be able to provide enhanced virtual care via your TytoCare device (also called a Virtual Exam Kit). Here you will find a list of FAQs to support you. If you still need help, please use the below form to contact us.
How Does the MemorialCare Exam Kit Work?
Step 1
Using your wi-fi connection and a smartphone or tablet, download the myChart and TytoCare apps.
STEP 2
Launch an On-Demand Video Visit from myChart and choose a TytoCare visit.
STEP 3
Your MemorialCare provider will have a live conversation and help you capture images and sounds with your Exam Kit.
STEP 4
Get a diagnosis, treatment plan, and prescription, if needed.
Frequently Asked Questions
Scheduling
Visit Sign up for a myChart account.
Call our care team if you have problems signing up for myChart at 1-877-mymemcare (877-696-3622).
General
The visit provides your provider with high-quality digital sounds of the heart and lungs, high-quality digital images and video of the ears, throat and skin, and measures heart rate and body temperature. Using this examination data, your provider can provide you with a diagnosis, treatment plan and prescription if needed.
Our healthcare providers diagnose and treat many common conditions, including ear infections, sore throats, fever, cold and flu, allergies, pink eye, nausea, constipation, asthma, bronchitis, upper respiratory infections, bug bites, and common skin conditions, including contact dermatitis, rash and diaper rash.
Yes, the Virtual Exam Kit includes an otoscope (ears), stethoscope (heart, lungs and abdomen), basal thermometer and digital camera (skin and throat), and is designed to provide your healthcare provider with the same type of examination data he or she would use in the office. The stethoscope was cleared by the FDA and all other devices comply with FDA requirements. The exam kit has passed multiple performance bench tests versus comparable devices to ensure quality results.
Yes. If a prescription is needed, your provider can prescribe and send your prescription directly to your preferred pharmacy.
You will perform the exams at home on yourself or your child using the MemorialCare Virtual Exam Kit’s proprietary guidance technology, or under the guidance of a healthcare provider. In both scenarios, you will be guided through the process to ensure accurate exam data is captured.
Your healthcare provider will use the data provided by the Virtual Exam Kit, in combination with the video consult, to examine, diagnose and treat your conditions remotely.
Exam data is sent via an encrypted, secure network and is stored on our HIPAA-compliant cloud. Your visit will then be downloaded into our electronic medical record system.
A MemorialCare provider will guide you through your Virtual Exam visit.
The stethoscope is FDA-cleared and all other devices comply with FDA requirements.
Using my Virtual Exam Kit and Support
1. Wi-Fi connectivity or personal hotspot
- For best performance, recommended connection speed: download 15 Mbps, upload 5 Mbps
- At a minimum, required connection speed: download 2 Mbps, upload 2 Mbps
2. TytoCare app, installed on any of the following mobile devices:
- iOS 10 or newer: iPhone® 5S and up, iPad Air® and up, iPad mini® 3 and up, iPod touch® 6 and up
- Android™ 4.4.4 or newer: Samsung Galaxy® S5, S6 plus, Note 5, A7, J7 and up, LG G4 and up
3. TytoCare web app: supported browsers
- Windows®: Google Chrome™ or Microsoft Edge – Chromium
- MacOS®: Safari® or Google Chrome™
- iOS: Safari™
- Android: Google Chrome™
No, as long as you are on the same Wi-Fi network, then your device will automatically pair. If you switch networks, then you will need to pair your device again.
Yes. the Virtual Exam Kit is lightweight, compact, and portable. It is designed for all types of remote use. All you need is the TytoCare app, a smartphone or tablet, and a Wi-Fi connection.
Depending on your cellular carrier plan, you may be able to use a hotspot. You will not be able to connect using your cellular data.
For eight to 10 minutes of asynchronous visit time, it uses approximately 150 Mb.
The MemorialCare Virtual Exam Kit has built-in training videos and guidance technology to help ensure accuracy and ease of use. When using TytoCare during a live telehealth exam, your provider will guide you through the examination process, letting you know where to put the stethoscope on your heart, where to place the otoscope inside the ear, etc.
The TytoCare team is more than happy to walk you through this process. They can be reached at (844) 856-6661. You can also connect with our Virtual Health Ambassadors directly at (657) 241-4444 or you can e-mail the Virtual Health Team.
Resources
Ready to Get Started?
Android, Samsung Galaxy and Google Chrome are trademarks or registered trademarks of Google LLC.
iPhone, iPad Air, iPad mini, iPod touch, MacOS and Safari are registered trademarks of Apple Inc.
Windows is a registered trademark of Microsoft.