Patients & Visitors | MemorialCare

Planning to visit us? Here is what you need to know.

Minors: Minors, including siblings, must be 16 years and above to visit. Exceptions may be made on a case-by case basis by campus leadership and infection prevention.
End-of-Life: Any patient who is at the end of life may have up to two (2) designated visitors unless otherwise indicated by staff to ensure safety of patients, staff, physicians and visitors. Visitation may increase on a case-by case basis.
Emergency Department: Pediatric patients may have one (1) visitor and up to two (2) visitors on a case-by-case basis. Adult patients may have one (1) visitor at a time, although this may be restricted to no visitation during high patient volumes to ensure the safety of patients, staff, physicians and visitors.
Pediatric Outpatients: Patients in pediatric departments may have one (1) visitor and up to two (2) visitors on a case-by-case basis); visitor must be designated parent/legal guardian or support person(s)at a time unless otherwise indicated by staff to ensure safety of patients, staff, physicians and visitors.
Pediatric Inpatients: May have one (1) visitor and up to two (2) visitors on a case-by-case basis; visitor must be designated parent/legal guardian or support person(s) unless otherwise indicated by staff to ensure safety of patients, staff physicians and visitors.
Neonatal Intensive Care Patients: May have one (1) visitor and up to two (2) visitors on a case-by-case basis; visitor must be parent/legal guardian support persons unless otherwise indicated by staff to ensure safety of patients, staff physicians and visitors. COVID positive parents are generally restricted in the NICU; exceptions may be made on a case-by-case basis.
Maternity Patients: Laboring, Antepartum & Postpartum patients may have up to one support person visit per hospital stay who must remain in the room. A Certified Doula may be present and must comply with PPE and infection control guidelines. Doula visitation occurs during labor and up to 2 hours post-delivery. Visitation may be further limited as indicated by staff to ensure the safety of patients, staff, physicians, and visitors.
OB Outpatient: Patients in ambulatory OB departments may have one support person visit if space permits or unless otherwise indicated by staff to ensure safety of patients, staff, physicians and visitors.
Adult Inpatients: Adult inpatients may have one (1) visitor and up to two (2) visitors on a case-by-case basis who must remain in the room for the duration of the visit unless otherwise indicated by staff to ensure safety of patients, staff, physicians and visitors.
Surgical/Procedural Patients: Patients undergoing a surgery or procedure may have one (1) visitor and up to two (2) visitors on a case-by-case basis unless otherwise indicated by staff to ensure safety of patients, staff, physicians and visitors. There will be no general visitation in the PACU, and Pre-op visits will be determined on a case-by-case basis
Patients who require special assistance: Altered, dependent, and patients with cognitive impairments may have one (1) visitor and up to two (2) visitors on a case-by-case basis unless otherwise indicated by staff to ensure safety of patients, staff, physicians and visitors.
Patients that are COVID+ or suspected COVID: No general visitation is allowed. Exceptions include End of Life, Maternity Partner in Care, Pediatric, NICU and on a case-by case basis.
Adult Outpatients: All other adult outpatient areas will follow these guidelines unless otherwise specified by the department leadership.

Note: These guidelines are for the protection of patients, staff, and visitors. Visitation is a privilege. Anyone who does not follow this guidance is subject to removal from the facility with further visiting privileges rescinded. Thank you in advance for your full cooperation. Any exceptions to these guidelines must be approved by administration or designee prior to visitation.

Your safety is our priority at MemorialCare. With current COVID-19 transmission rates in our communities at a low level, county guidelines recommend that patients and visitors consider masking in healthcare settings, but do not require it. We will be sure to have masks available for anyone that chooses to wear one for their own protection and will support your choice either way, though in consideration of our staff and other patients, we would encourage you to wear a mask if you are currently unwell. These recommendations may change if COVID-19 rates increase.

Guidelines for our care teams vary by county.

Our care teams located in Orange County will mask if they are feeling unwell or if it is a personal preference, in compliance with current Orange County guidelines.

Our care teams located in Los Angeles County will continue to be masked in compliance with current Los Angeles County guidelines.