Effective January 1, 2009 California law requires health plans to establish and support a Language Assistance Program (LAP) for limited English proficient (LEP) enrollees.If you have a patient that was referred to you from MemorialCare Medical Group that requires interpreter services or documents translated you can access the LAP at the patient's health plan.Contact the Member Services number on the back of the patient's insurance card to request interpreter services or translation of documents on the patient's behalf.It is also best practice to document in the patient's medical record if they refuse interpreter services.It is also recommended to document in the patient's medical record if they insist on using a family member or friend to interpret rather than a professionally trained interpreter.
This setting allows you to view available services and providers associated with your preferred location. You can change this setting at any time.
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We’ve developed a new tool on our website allowing you to see content most relevant to you and your preferred location. It’s our way of making the information you need, more personalized.
You’ll find this feature labeled “Set My Location” throughout the website. Most often, you’ll see it in the top left corner of every page.
You’ll also find a feature that allows you to set your location temporarily, as seen below.