Bidirectional Messaging is now LIVE at OCMC & SMC campuses.

Physicians now have the ability to reply to messages from nurses and other care team members

No need for a phone call!

How to get ready?


Download the PerfectServe Practitioner App

Reset your PIN (if you don’t remember it)

  • Please view the attached reference materials for details on resetting your 4-8-digit PIN (new requirement as of Oct. 30th)

Contact the CTS Team or PerfectServe for assistance with:

  • Downloading/Navigating Practitioner app, logging in, creating/resetting your PIN
  • Scheduling your personal configuration session with a PerfectServe consultant to:
  • Enable secure messaging
  • Create/Edit your on-call schedule (enhanced features)
  • Establish group routing logic to ensure the right physician is contacted at the right time in the right way
  • Manage notification settings and enhance device configurations

CTS Team: T: 866.405.3724 E: mhsctsteam@memorialcare.org
PerfectServe Support Desk: T: 877.844.7727 E: support@perfectserve.net

Communication Etiquette Updates – We’ve heard your feedback!

Nursing and care team members will:

  • Place a phone call for urgent matters requiring physician response/action within one hour, readback, or dialogue
  • Send brief and concise messages
  • Set clear expectations for response from physician (need for reply, action requested, e.g.: “enter orders” or “call back”)
Please Note
Per The Joint Commission and CMS, secure text messaging of patient orders is NOT PERMITTED Physicians CAN continue to initiate messages to physicians but CANNOT initiate messages to nurses Per MHS Compliance and IS Security policies, AirWatch in NOT REQUIRED to install PerfectServe