For your own good health, it is vitally important that you continue to seek medical care when you need it. MemorialCare is taking every possible measure to ensure your safety under our care.

Primary care and urgent care visits are available in-person or virtually. Many outpatient tests and procedures can be performed in our neighborhood-based imaging and surgery centers, or in our hospitals depending on your care preference. 

ScreeningScreening Prior to Entering

Upon entering a MemorialCare location, all employees, physicians, patients, and visitors will be assessed for COVID-19 symptoms and receive a temperature check. Anyone with a temperature greater than 100 degrees or experiencing symptoms will be asked to wait in their car until the exam room is ready and will be notified when to enter the building.


MaskingMask

In accordance with the Center for Disease Control (CDC) and California Department of Public Health (CDPH) guidelines, masking continues to be required inside all healthcare settings regardless of vaccination status. 
Patients and Visitors are asked to arrive with a face covering and will be provided a new procedural mask at the screening desk.  Patients and Visitors are required to wear the procedural mask all times while inside the office, including while waiting in the lobby, walking in the hallways and in the patient exam roomsIf you would like to keep your personal mask on during your visit, you will be allowed to place the procedural mask over it. All our personnel, from the person at the front desk who greets you, to your intake nurse and the doctor who evaluates you, are wearing personal protective equipment to help ensure your safety.

How to mask


Visitor PolicySocial Distancing

We understand how important the support of loved ones and friends is to patients, particularly during sensitive situations. For this reason, visitor exceptions will be made based on the criteria outlined below:

  • Pediatric outpatients under the age 18 may have two (2) parent/legal guardian at their visit
  • One (1) visitor per patient as office capacity allows
  • OB patients may have one (1) support person (if needed) at their visit
  • Dependent patients with limited decisional or physical capacity may have one (1) person at their visit 

No Food or Drink
Any visitor who meets the exception criteria outlined above will be masked and screened and will be asked to remain in their car if they have symptoms of a respiratory infection (fever, runny nose, cough, shortness of breath).