For your own good health, it is vitally important that you continue to seek medical care when you need it. MemorialCare is taking every possible measure to ensure your safety under our care.

Primary care and urgent care visits are available in-person or virtually. Many outpatient tests and procedures can be performed in our neighborhood-based imaging and surgery centers, or in our hospitals depending on your care preference. 

Upon arrival to your appointment at our health centers you may receive a text message or phone call to ask you to remain in your car until your room is ready to ensure social distancing.  If you do not receive a text or phone call please proceed in to our office.  If you do, please respond to this communication to alert us that you have arrived.  Once your room is ready, a member of our care team will contact you to enter the building for your appointment. 

ScreeningScreening Prior to Entering

Prior to entering a MemorialCare location, all employees, physicians, patients, and visitors will be asked a series of questions and receive a temperature check. Anyone with a temperature greater than 100 degrees or experiencing symptoms will be asked to wait in their car until the exam room is ready and will be notified when to enter the building.


MaskingMask

Patients and Visitors are asked to arrive with a face covering and will be provided a new procedural mask at the screening desk.  Patients and Visitors are required to wear the procedural mask all times while inside the office, including while waiting in the lobby, walking in the hallways and in the patient exam roomsIf you would like to keep your personal mask on during your visit, you will be allowed to place the procedural mask over it. All our personnel, from the person at the front desk who greets you, to your intake nurse and the doctor who evaluates you, are wearing personal protective equipment to help ensure your safety.

How to mask


Visitor PolicySocial Distancing

We understand how important the support of loved ones and friends is to patients, particularly during sensitive situations. For this reason, visitor exceptions will be made based on the criteria outlined below:

  • Pediatric outpatients under the age 18 may have two (2) parent/legal guardian at their visit
  • OB patients may have one (1) support person (if needed) at their visit
  • Dependent patients with limited decisional or physical capacity may have one (1) person at their visit 

No Food or Drink
Any visitor who meets the exception criteria outlined above will be masked and screened and will be asked to remain in their car if they have symptoms of a respiratory infection (fever, runny nose, cough, shortness of breath).