MemorialCare Now Virtual Clinic Employer FAQ

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What do I need in order for my employees to use MemorialCare Now Virtual Clinic?

You will need a fully enclosed private office that is sufficiently soundproof and quiet to allow patient privacy and HIPAA compliant medical exams. In addition, the office should have sufficient lighting. 

In addition, the location must have access to an encrypted internet access for the purpose of telehealth medical examinations, diagnosis, treatment and education. 

Lastly, you will provide 70% isopropyl alcohol to sanitize the device and surrounding high-touched surfaces.

Employees may use our patient instruction guide to help get started. 

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What will my employees need to be able to use MemorialCare Now Virtual Clinic?

They will need a myChart account and access to your MemorialCare Now Virtual Clinic.

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How do my employees sign up for a myChart account?

They can visit our MemorialCare myChart website at mymemorialcare.memorialcare.org/mychart/SignUp to sign up. If you run into problems during the process, contact our care team at (657) 241-4444, option 2, and they will be happy to assist you.

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What exams can be performed using MemorialCare Now Virtual Clinic?

A MemorialCare Now Virtual Clinic visit provides our provider with high-quality digital sounds of the heart and lungs and high-quality digital images and video of the ears, throat and skin, and it measures heart rate and body
temperature. Using this examination data, our provider can provide a diagnosis, treatment plan and prescription, if needed.

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Is MemorialCare Now Virtual Clinic similar to the exam tools used by doctors in an office?

Yes, MemorialCare Now Virtual Clinic includes an otoscope (ears), stethoscope (heart, lungs and abdomen), basal thermometer and digital camera (skin and throat) and is designed to provide your healthcare provider with the same type of examination data he or she would use in the office. The MemorialCare Now Virtual Clinic stethoscope was cleared by the FDA, and all other devices comply with FDA requirements. MemorialCare Now Virtual Clinic devices have passed multiple performance bench tests versus comparable devices to ensure quality results.

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What conditions can be diagnosed with MemorialCare Now Virtual Clinic?

MemorialCare Now Virtual Clinic can help a healthcare provider diagnose and treat many common conditions, including ear infections, sore throats, fever, cold and flu, allergies, pink eye, nausea, constipation, asthma, bronchitis, upper respiratory infections, bug bites, and common skin conditions, including contact dermatitis, rash and diaper rash.

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Who do I contact if I’m having problems with setting up my device?

Our virtual health ambassadors are more than happy to walk you through this process. They can be reached at (657) 241-4444, option 1, or you can email the team at virtualhealth@memorialcare.org.

Interested in Bringing this Innovative Solution to Your Office?

Contact us below.

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