Click on the chat bubble in the bottom right corner of your screen to connect with Mila, our virtual assistant, to get started. After you agree to the terms and conditions, select "Not feeling well?" from the main menu to start your triage session. The symptom checker is compatible with any browser other than Internet Explorer.
A symptom checker is a tool designed to help you easily find and understand healthcare information. You can search a topic or type in a question, and Mila will direct you to useful materials. This online tool is available 24-7-365 to guide you through our broad range of healthcare choices, understand your current symptoms, and address any other questions you might have as a patient.
This symptom checker is tailored specifically with you in mind. For any further information, check out the FAQ’s listed below:
A symptom checker is a chat-based tool intended to help you, the patient, understand and find healthcare information.
The symptom checker is designed with you, the patient, in mind to help understand your symptoms, navigate MemorialCare’s broad range of health care choices, and is here for you 24-7-365. Below is a partial list of potential reasons to use it:
The symptom checker is available on MemorialCare’s website free of charge.
The supported browser versions are Microsoft Edge version 42 or higher, Google Chrome version 72.0.3626 or higher, Apple Safari version 12 or higher and Mozilla Firefox version 60 or higher.
At any point you need to restart the conversation or speak to a human, you can click on the three bars at the bottom left corner for “Restart the chat”, “Show me help topics”, or “Speak with a nurse”.
The symptom checker is not intended for diagnostic purposes. All diagnoses must be provided by a human healthcare professional.
The symptom checker is here to help navigate you to the most appropriate care offerings. After the symptom checker has helped assess your symptoms, it can – where appropriate – provide information on services and providers that might be relevant to you and your health concerns.
The symptom checker is NOT an alternative to a doctor visit. You should always consult a medical professional when seeking a diagnosis, treatment or medical advice.
Not yet; the technology is currently designed for patients over the age of 18. Information for children under the age of 18 will be coming soon!
What do you do with my personal information? Is the virtual triage HIPAA compliant?
The symptom checker only collects your personal information when absolutely necessary. If desired, you can have an entirely anonymous encounter here.
This setting allows you to view available services and providers associated with your preferred location. You can change this setting at any time.
Cookies are required to view location specific content.
We’ve developed a new tool on our website allowing you to see content most relevant to you and your preferred location. It’s our way of making the information you need, more personalized.
You’ll find this feature labeled “Set My Location” throughout the website. Most often, you’ll see it in the top left corner of every page.
You’ll also find a feature that allows you to set your location temporarily, as seen below.