Over the past several months, you have all seen or heard much about COVID-19 in California. We recognize that situations such as this can create fear and anxiety and our best way to address that is through communication, education and preparation. Below you will find information to answer the questions or concerns you might have. 

Patient Family FAQ Spanish

Hospital Appointments

caret-down/expand
Is it safe to undergo surgery at MemorialCare's Long Beach Medical Center and Miller Children’s & Women’s Hospital?

Yes, it is safe to have a surgery at the hospital. The safety of our patients, family and staff is of the utmost importance to us. Rest assured that we are following all infection control policies and the guidelines of the Center for Disease Control and Prevention (CDC) in treating patients. 

 

    caret-down/expand
    If I think I have the Novel Coronavirus can I come to the ED to be tested?

    If you are significantly ill and need to be seen, it is very important to call your healthcare provider before you come to the Emergency Department so that they can direct you to the most appropriate care, and take precautions to protect other patients, visitors, and employees. Tests are only available for patients who have been screened and are suspected of having the virus. For additional information about Coronavirus, and to discuss possible screening, please contact the City of Long Beach Coronavirus Hotline at (562) 570-4636.

    caret-down/expand
    Is it safe to go to the hospital or clinic appointment if I am ill?

    Yes, it is safe to go to the hospital or clinic appointment to receive medical care. MemorialCare's Long Beach Medical Center and Miller Children’s & Women’s Hospital Long Beach have implemented visitor restrictions during this time, to help diminish the spread of the virus and to keep our patients safe.  Adult patients should not bring visitors or children with them to their appointments. Pediatric patients should be accompanied by only (1) one parent/legal guardian.

    Also, due to the rapidly evolving COVID-19 situation, we are maximizing “social distancing” and decreasing all non-urgent interactions. We recommend that you call your physician’s office to determine if you should keep your visit.

      caret-down/expand
      The hospital has a confirmed coronavirus case. How do I know that the people taking care of me now weren’t exposed and aren’t contagious?

      We have been vigilant with the health of our staff who are caring for the patient, including following the Center for Disease Control and Prevention (CDC) guidelines regarding exposure to patients with novel coronavirus. Staff are following all infection control requirements, including wearing masks, face shield/eye protection, gloves, gowns and other protective measures. If anyone is suspected of contracting the virus, they are asked to stay home and self-quarantine.

        caret-down/expand
        I think I have COVID-19, what are the symptoms? How do I know if I should go to the hospital?

        COVID-19 is a new disease, one that has not been previously seen in humans. While we don’t know everything about COVID-19, there’s much we do know. First, the symptoms are generally more severe than typical respiratory infections.

        The most common symptoms are fever, cough, and shortness of breath. COVID-19 can also cause sore throat, diarrhea, muscle aches, loss of taste and smell..  If you think you’ve been exposed and develop these symptoms, call your doctor for medical advice.  The Centers for Disease Control recommends that you do not go to the emergency room or urgent care center if you have mild illness.  Instead, you should self-isolate at home.

        Emergency warning signs requiring immediate medical attention are difficulty breathing, persistent pain or pressure in the chest, confusion or inability to wake up, or bluish lips.  If you have any of these symptoms go to the nearest emergency room or call 911. 

        caret-down/expand
        I heard on the news that there’s a patient with COVID-19 at this hospital, how is he/she doing?

        We cannot share information with you or anyone on any of our patients. The safety of our patients, family and staff is of the utmost importance to us. You can be assured that our staff is treating all of our patients in accordance with the Centers for Disease Control and Prevention (CDC) recommendations. This includes extensive training and equipping our staff with protective equipment, supplies and procedures to prevent the spread of the disease. 

          caret-down/expand
          I was a recent patient at your hospital, do I need to get tested? What should I do?

          If you are not presenting any symptoms and have not traveled outside of the country, there is no need to get tested. If you have symptoms such as a fever, cough, or difficulty breathing, we encourage you to call your doctor’s office for guidance.

          We are caring for any suspected patients or positive patients while safeguarding our patients, their families and visitors and our healthcare professionals. Anyone who may have been in contact with a suspected patient before they were identified will be contacted by the medical center.

            caret-down/expand
            What is the process to check in if I do have an appointment at the hospital?

            Upon checking in, patients will be screened and masked if necessary. You will see hospital staff wear a mask as they are ensuring compliance with our hospital flu vaccination policy. Rest assured that your healthcare providers are in good health, as we require staff to stay home if they have symptoms or are ill.

            caret-down/expand
            I want to make a donation to the hospital. Are you accepting donations of supplies or meals?

            Right now, health care workers at MemorialCare have the gear they need to protect themselves and others as they care for patients with COVID-19. But with the number of COVID-19 patients rising daily, and with outpouring of generosity from the community, MemorialCare is accepting help from employers and the community willing to donate supplies. This helps ensure supplies will be ready if needed in the coming days and weeks to protect staff and patients. Information on donations being accepted and where to drop them off can be found on our website at www.memorialcare.org/donations-needed.

            Hospital Visitor Guidelines:

            The visitation guidelines listed below may be restricted, or hours limited at the discretion of hospital leadership to ensure the safety of patients, staff, physicians, and visitors.

            caret-down/expand
            Inpatient Adult Units:

            Adult inpatients in a single occupancy room may have up to two (2) visitors at a time who must remain in the room for the duration of the visit unless otherwise indicated by staff to ensure safety of patients, staff, physicians and visitors. At this time, all double occupancy rooms and critical care rooms will be limited to one (1) visitor per patient to ensure physical distancing in the room. Should be limited to two (2) designated visitors throughout the hospitalization.

            caret-down/expand
            Surgical/Procedural Patients

            Patients undergoing a surgery or procedure may have up to two (2) support persons unless otherwise indicated by staff to ensure safety of patients, staff, physicians and visitors. There will be no general visitation in the PACU, and Pre-op visits will be determined on a case-by-case basis.

            caret-down/expand
            Emergency Department:

            Pediatric patients may have up to two (2) visitors. Adult patients may have one visitor at a time and up to two (2) designated visitors who may switch off, unless otherwise indicated by staff to ensure safety of patients, staff, physicians and visitors.

            caret-down/expand
            Maternity Patients:

            Laboring, antepartum and postpartum patients may have up to two support persons visit per hospital stay. A Certified Doula may be present if counted as one of the two people and must comply with PPE and infection control guidelines. Doula visitation occurs during labor and up to two hours post-delivery. Visitation may be further limited as indicated by staff to ensure the safety of patients, staff, physicians and visitors.

            caret-down/expand
            OB Outpatient:

            Patients in ambulatory OB departments may have one support person visit if space permits or unless otherwise indicated by staff to ensure safety of patients, staff, physicians and visitors.

            caret-down/expand
            Neonatal Intensive Care Patients:

            May have up to two (2) parent/legal guardian support persons unless otherwise indicated by staff to ensure safety of patients, staff physicians and visitors. COVID positive parents are generally restricted in the NICU, exceptions may be made on a case-by-case basis

            caret-down/expand
            Pediatric Patients admitted at MCWHLB through 20 years of age:

            May have up to two (2) parent/legal guardian or support persons unless otherwise indicated by staff to ensure safety of patients, staff physicians and visitors.

            caret-down/expand
            Pediatric Outpatients:

            Patients in pediatric departments may have up to two (2) designated parent/legal guardian or support persons at a time unless otherwise indicated by staff to ensure safety of patients, staff, physicians and visitors.

            caret-down/expand
            End-of-Life:

            Any patient who is at the end of life may have two (2) visitors.

            caret-down/expand
            Patients who require special assistance:

            Altered, dependent and patients with cognitive impairments may have up to two (2) visitors unless otherwise indicated by staff to ensure safety of patients, staff, physicians and visitors.

            caret-down/expand
            Patients that are COVID-19+ or suspected COVID:

            No general visitation is allowed. Exceptions include End of Life, Maternity Partner in Care, Pediatric, NICU and on a case-by case basis.

            MemorialCare Todd Cancer Institute Appointments

            caret-down/expand
            I have a consult at the Cancer Institute, should I come in?

            In an effort to keep our patients and staff well, we are seeing patients with urgent cases only and are rescheduling all other cases. Your referring physician will be able to determine if they feel you should come in. Please reach out to your referring physician.

            caret-down/expand
            I am supposed to start cancer treatment soon. Should I start?

            Your Oncologist/Radiation Oncologist will partner with you to determine the best time for you to start based on your diagnosis and specific needs.

            caret-down/expand
            Can I still have my appointment/follow-up via a virtual visit?

            We will contact you if telehealth (where you speak with your physician over the phone or use a video chat option) is an option for your appointment.

            caret-down/expand
            Since I am receiving radiation treatments, am I more vulnerable to get COVID-19?

            In most cases, radiation therapy does not make you more vulnerable to contract COVID-19. You may have other factors that contribute to your susceptibility, such as age, respiratory issues or chemotherapy. We encourage you to discuss your concerns with your Radiation Oncologist.

            General COVID-19 Information

            caret-down/expand
            Is there anything I can do to keep myself, my family and friends safe?

            Like other illnesses, you can protect yourself from the novel coronavirus by maintaining the same practices that you use during flu season or whenever you encounter someone with respiratory illness.

            • Wear a mask when out in public
            • Practice good hand hygiene
            • Cover your cough, use your elbows, not your hands
            • Avoid touching your eyes, nose and mouth
            • Avoid close contact, when possible, with anyone showing symptoms of respiratory illness
            • Stay at home if you are ill
            • Clean and disinfect frequently touched objects and surfaces using regular household cleaning spray or wipes
            • Stay informed – check the Center for Disease Control (CDC) site regularly for new updates
            caret-down/expand
            Does COVID-19 pose a risk to pregnant or breastfeeding women and their baby?

            COVID-19 is a new disease and we are still learning how it spreads. For the latest information visit the CDC’s Pregnancy and Breastfeeding page:  Pregnancy & Breastfeeding Covid-19 FAQ

            MHA: Mental Health And COVID-19 – Information And Resources

             

            For additional information about Coronavirus, please contact the City of Long Beach Coronavirus Hotline at (562) 570-4636