COVID-19 Information

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Video Message

Patients, employees and members of the community, we know you are deeply concerned about Coronavirus (COVID-19). In an effort to provide as much accurate information to you as possible, in as many ways as possible, we are forwarding you a brief video message from our Chief Executive Officer, Barry Arbuckle, and Chief Medical Officer Dr. Jim Leo.

The risk from COVID-19 to Americans can be broken down into risk of exposure versus risk of serious illness and death. Some individuals are at higher risk of serious illness if exposed to COVID-19, including:

  • Adults over 65 years of age
  • Individuals with previous or current heart conditions
  • Individuals with diabetes
  • Individuals with previous or current respiratory conditions

If you develop fever, cough, and/or shortness of breath (which may appear 2-14 days after exposure) and:

  • have traveled out of the United States
  • have been exposed to someone known to have COVID-19, OR
  • have been exposed to someone who returned in the last two weeks from an affected area

Please call /inform your provider of these symptoms before coming into the office or urgent care. They will provide additional instructions.

Preventing Spread is Essential

  • Practice 100% hand hygiene (20 seconds with soap and water or use of sanitizing gel)
  • Cover coughs and sneezes (disposable tissues, use your elbow not your hands)
  • Avoid handshakes, fist bumps or unnecessary casual physical greetings
  • Increase the physical space between yourself and other individuals through social distancing

View the CDC recommendations for the workplace, the home and commercial establishments.

If you are experiencing major symptoms including shortness of breath, persistent pain or pressure in the chest, confusion or inability to wake up, or bluish lips, call 911 or go to the nearest Emergency Department. People with non-emergency conditions (such as minor respiratory illness) should not go to the emergency room.

We have been vigilant with the health of our staff who are caring for our patients. We are following the Center for Disease Control and Prevention (CDC) guidelines regarding exposure to patients with novel coronavirus. Our caregivers are following all infection control requirements, including wearing masks, face shield/eye protection, gloves, gowns and other protective measures. If any of our employees are showing any signs of any illness, they are required to stay home and self-quarantine.

Long Beach residents: For additional information about Coronavirus, please contact the City of Long Beach Coronavirus Hotline at (562) 570-4636.

Donations needed for MemorialCare Long Beach Medical Center, Miller Children's & Women's Hospital Long Beach, MemorialCare Saddleback Medical Center and MemorialCare Orange Coast Medical Center

Orange County residents: For additional information about Coronavirus, Orange County Public Health has created a Health Referral Line to take questions from the public about COVID-19. For inquiries, please call (800) 564-8448.

Updated Visitor Registration Policy for Hospital Campuses

As part of our commitment to ensuring a safe environment for our patients, families, and staff, MemorialCare has updated our visitor policies in response to the current situation with COVID-19 (Coronavirus). As a response to the current community situation with COVID-19, and Governor Newsom’s call for more restrictions, we are suspending in-person visits to our patients. The decision to suspend hospital visits was difficult and made only after careful consideration.  

We encourage family members and friends to use alternative ways to interact with their loved ones, including phone calls and using their mobile phones for voice and video calling apps like Facetime and Skype.

We recognize there are times when having a visitor or family member present is crucial. Visitors will be allowed based on the exceptions listed below:

  • Any patient who is at the end of life may have two (2) visitors, who must remain in the room for the duration of the visit.
  • Pediatric outpatients may have one (1) parent/legal guardian, who must remain in the room for the duration of the visit.
  • Pediatric Inpatients and Emergency Department pediatric patients (under the age of 18) may have one (1) parent/legal guardian, who must remain in the room for the duration of the visit.
  • NICU patients (neonates) may have one (1) parent/legal guardian, who must remain in the room for the duration of the visit. 
  • Labor/Delivery and Mother/Baby Unit patients may have one (1) support person, who must remain in the room for the duration of the visit.
  • One (1) visitor may temporarily be allowed to obtain vital clinical history/information, to assist with disruptive behavior, or to provide support with patients who have an altered mental status. Upon providing support, visitor will be asked to end visitation and exit the facility.

Please note, approved visitors are subject to the following guidelines:

  • Visitors will be screened, and not allowed if they have symptoms of respiratory infection (fever, runny nose, cough, shortness of breath)
  • Visitors allowed must stay in the patient’s room the entire time of the visit. Once the visitor leaves the patient room, they must leave the medical center
  • Visitors under the age of 16 will not be allowed except under extraordinary circumstances

We are sorry for the need to modify our visitation policy temporarily and look forward to returning to our customary policy when the risk of spreading COVID-19 is no longer a serious concern.