COVID-19 Information

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Try Our COVID-19 Symptom Checker

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Video Message

Patients, employees and members of the community, we know you are deeply concerned about Coronavirus (COVID-19). In an effort to provide as much accurate information to you as possible, in as many ways as possible, we are forwarding you a brief video message from our Chief Executive Officer, Barry Arbuckle, and Chief Medical Officer Dr. Jim Leo.

According to the Centers for Disease Control and Prevention, there is currently no vaccine to prevent COVID-19. The best way to avoid becoming sick is by helping to prevent the virus from spreading person-to-person.

Preventing Spread is Essential

  • Cover your mouth and nose with a mask when around others.
  • Practice 100% hand hygiene (20 seconds with soap and water or use of sanitizing gel)
  • Cover coughs and sneezes (disposable tissues, use your elbow not your hands)
  • Avoid handshakes, fist bumps or unnecessary casual physical greetings
  • Increase the physical space between yourself and other individuals through social distancing (CDC recommends at least 6 feet)
  • Stay home if you are sick and monitor your daily health.

Some individuals are at a higher risk of serious illness if exposed to COVID-19, including adults over 65 years of age, individuals with previous or current heart conditions, individuals with diabetes, and others with previous or current respiratory conditions. However, the CDC recommends that everyone follow the above guidelines to prevent the spread of the virus. CDC recommendations

Masking Guidelines

Masks are required before entering a MemorialCare location and must be kept on at all times. All our personnel, from the person at the front desk who greets you, to your intake nurse and the doctor who evaluates you, are wearing personal protective equipment to help ensure your safety. Please help secure the safety of our staff by wearing a mask as well.

How to mask

Signs and Symptoms

While older adults with preexisting medical conditions are at highest risk for developing complications of COVID-19, anyone can have mild to severe symptoms. COVID-19 symptoms include:

  • Fever or chills
  • Cough
  • Shortness of breath
  • Fatigue
  • Muscle or body aches
  • Headaches
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

If you are experiencing major symptoms including shortness of breath, persistent pain or pressure in the chest, confusion or inability to wake up, or bluish lips, call 911 or go to the nearest Emergency Department. People with non-emergency conditions (such as minor respiratory illness) should not go to the emergency room.

We have been vigilant with the health of our staff who are caring for our patients. We are following the Center for Disease Control and Prevention (CDC) guidelines regarding exposure to patients with novel coronavirus. Our caregivers are following all infection control requirements, including wearing masks, face shield/eye protection, gloves, gowns and other protective measures. If any of our employees are showing any signs of any illness, they are required to stay home and self-quarantine.

Donations Needed

Donations are needed for MemorialCare Long Beach Medical Center, Miller Children's & Women's Hospital Long Beach, MemorialCare Saddleback Medical Center and MemorialCare Orange Coast Medical Center.
Updated Visitor Restriction Policy for Hospital Campuses

As we continue to renew our services thoughtfully and responsibly, we are pleased to announce our newly revised hospital and medical group visitation guidelines.  We will continue to evaluate and revise our visitor policies based on the patient population and with all patient, staff and visitor safety measures considered.

Hospital Visitor Guidelines:

  • Surgical/Procedural Patients: Patients undergoing a surgery or procedure including the GI lab, Cath Lab and OR may have one (1) support person (same person preferred). Visiting hours will end at 8 p.m.
  • Emergency Department: Pediatric patients may have one (1) visitor (same person), who must remain in the room for the duration of the visit.  Adult patient visitation is restricted although exceptions may be made on a case-by-case basis. 
  • Maternity Patients: Laboring, Antepartum & Postpartum patients may have one (1) support person visit per hospital stay (same person) and must remain in the room for the duration of the visit.
  • Neonatal Intensive Care Patients: Patients (neonates) may have one (1) parent/legal guardian visit. May be increased to two (2) on approved case-by-case basis.
  • End-of-Life: Any patient who is at the end of life may have two (2) visitors. Overnight stays are only permitted for end-of-life circumstances.  
  • Patients who require special assistance: Altered, dependent and patients with cognitive impairment may have one (1) visitor. To obtain vital clinical history/information in crisis situations, one (1) visitor may be allowed to visit.
  • Patients that are COVID+ or suspected COVID: No general visitation is allowed. Exceptions include end-of-life, Pediatrics, Maternity and NICU.
Each visitor entering a MemorialCare facility must comply with the following:
  • Wear a face mask or cloth covering that covers the entire mouth and nose and must always be on while in the facility. Cloth coverings are acceptable for visitors throughout the facility.
  • Complete screening each time entering the facility.
  • Practice social distancing by remaining 6 feet apart from others whenever possible.
  • Remain in the patients room or designated waiting ares except when accompanying the patient for approved activities.
Emotional and Mental Well-Being

We are excited to now offer MemorialCare patients access to SilverCloud; an online educational and therapeutic program to help manage anxiety, depression, stress, and trouble sleeping. Using a blend of online programs - complete with interactive tools and tactics - alongside the help of a human coach, this digital platform can be personalized to your needs. It is free, self-paced and can be used anytime on any device (smartphone, tablet, computer). Learn More.

San Clemente COVID-19 Testing Site

Appointments are needed to be tested at this site and can be made by calling (877) MYMEMCARE (696-3622)A physician order is required before calling to schedule your appointment.  Learn More

Virtual Urgent Care

Our physicians can treat your non-emergent urgent medical needs virtually. Enter the waiting room to be seen by our physicians from the comfort of your home. If you have COVID-19 related symptoms, please use this option to get screened for testing. Learn More.

Video News Stories

Watch MemorialCare-related news stories.

Drive by Thank You to Medical Workers

During evening shift change on March 11, retired MemorialCare nurses caravanned onto the Long Beach Medical Center campus to thank and show support for our nurses and health care providers.

Long Beach Hospital Holding Clinical Trial to Test Possible Coronavirus Treatment

Long Beach Hospital Holding Clinical Trial to Test Possible Coronavirus Treatment

Long Beach Medical Center is testing a drug developed for the treatment of Ebola to see if it can help saves lives during the coronavirus crisis.

Dr. Taub Interviewed by Lisa Hart

Dr. Taub helps to reinforce to the community that Saddleback Medical Center is well prepared and has excellent physicians and staff to care for them, whether they have COVID-19 or any other emergent need.

OC's Saddleback Medical Center showing public it's ready to accept non-coronavirus patients

OC's Saddleback Medical Center showing public it's ready to accept non-coronavirus patients

The mayor of Laguna Hills says a tour of Saddleback Medical Center showed her the hospital is capable of accepting patients without coronavirus issues.