COVID-19 Information

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Video Message

Patients, employees and members of the community, we know you are deeply concerned about Coronavirus (COVID-19). In an effort to provide as much accurate information to you as possible, in as many ways as possible, we are forwarding you a brief video message from our Chief Executive Officer, Barry Arbuckle, and Chief Medical Officer Dr. Jim Leo.

According to the Centers for Disease Control and Prevention, there is currently no vaccine to prevent COVID-19. The best way to avoid becoming sick is by helping to prevent the virus from spreading person-to-person.

Preventing Spread is Essential

  • Cover your mouth and nose with a mask when around others.
  • Practice 100% hand hygiene (20 seconds with soap and water or use of sanitizing gel)
  • Cover coughs and sneezes (disposable tissues, use your elbow not your hands)
  • Avoid handshakes, fist bumps or unnecessary casual physical greetings
  • Increase the physical space between yourself and other individuals through social distancing (CDC recommends at least 6 feet)
  • Stay home if you are sick and monitor your daily health.

Some individuals are at a higher risk of serious illness if exposed to COVID-19, including adults over 65 years of age, individuals with previous or current heart conditions, individuals with diabetes, and others with previous or current respiratory conditions. However, the CDC recommends that everyone follow the above guidelines to prevent the spread of the virus. CDC recommendations

Asymptomatic COVID-19 Testing Sites

Due to limited testing resources, MemorialCare is focusing our limited testing on those patients for whom the test result will alter treatment recommendations. Generally, this means patients currently experiencing symptoms consistent with COVID-19.  These symptoms can include: fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, and/or diarrhea.  If you develop symptoms in the next few days, please let me know and  I will order you a test.  A positive test does not change the course of the illness, as there is no treatment for COVID-19 and it is not unusual for the test to return as negative before symptoms start despite an infection.                                                                                         

Both LA County and Orange County Public Health have expanding testing capacity, please see the links below for information about testing locations for patients without symptoms.  If you elect to be tested without symptoms, please continue to take caution even if you receive a negative result. 

Masking Guidelines

Masks are required before entering a MemorialCare location and must be kept on at all times. All our personnel, from the person at the front desk who greets you, to your intake nurse and the doctor who evaluates you, are wearing personal protective equipment to help ensure your safety. Please help secure the safety of our staff by wearing a mask as well.

How to mask

Signs and Symptoms

While older adults with preexisting medical conditions are at highest risk for developing complications of COVID-19, anyone can have mild to severe symptoms. COVID-19 symptoms include:

  • Fever or chills
  • Cough
  • Shortness of breath
  • Fatigue
  • Muscle or body aches
  • Headaches
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

If you are experiencing major symptoms including shortness of breath, persistent pain or pressure in the chest, confusion or inability to wake up, or bluish lips, call 911 or go to the nearest Emergency Department. People with non-emergency conditions (such as minor respiratory illness) should not go to the emergency room.

Children and COVID-19

According to the CDC, children and adults are both at risk for contracting COVID-19. While adults make up most of the known cases to date, children and infants can also become sick. The symptoms are similar in both children and adults, however, the virus has a wide range of symptoms. Some children have started to develop Multisystem Inflammatory Syndrome (MIS-C), where different body parts can become inflamed, including the heart, lungs, kidneys, brain, skin, eyes, or gastrointestinal organs. It is important to encourage children to help stop the spread by practicing social distancing, wearing masks and practicing good hand hygiene. For the most up-to-date information visit the CDC website.

MemorialCare Restrictions

We have been vigilant with the health of our staff who are caring for our patients. We are following the Center for Disease Control and Prevention (CDC) guidelines regarding exposure to patients with novel coronavirus. Our caregivers are following all infection control requirements, including wearing masks, face shield/eye protection, gloves, gowns and other protective measures. If any of our employees are showing any signs of any illness, they are required to stay home and self-quarantine.

Updated Visitor Restriction Policy for Hospital Campuses

Under normal circumstances, MemorialCare welcomes our patients’ visitors 24/7. We know in-person visits provide support and reassurance for patients and families alike. We pride ourselves on being a patient- and family-centered organization. The COVID-19 pandemic is a difficult time for all of us. Times have changed quickly and dramatically due to the virus. As a patient-centered hospital, we must do everything we can to prevent the spread of this disease and protect our patients, staff and visitors.

  • End-of-Life- Any patient who is at the end of life may have two (2) visitors.
  • Emergency Department- Patients may have one (1) visitor (same person), who must remain in the room for the duration of the visit.
  • Pediatric Patients- Patients in pediatric units and departments may have one (1) parent/legal guardian visit and may be increased to two (2) on approved case-by -case basis. Pediatric inpatients at Miller Children’s may have two (2) parent/legal guardian visit unless otherwise indicated by staff to ensure safety of patients, staff physicians and visitors. (Should be limited to two (2) designated visitors throughout the hospitalization).
  • Neonatal Intensive Care Patients: Patients (neonates) may have one (1) parents/legal guardian visit. May be increased to two (2) on approved case-by -case basis. (Should be limited to two (2) designated visitors throughout the hospitalization).
  • Adult Inpatients: Adult inpatients may have one (1) visitor per day.  Visitors may not switch off on the same day; the same visitor is to remain with patient until leaving for the day.  A different visitor may come on a different day. (Should be limited to two (2) designated visitors throughout the hospitalization).
  • Maternity Patients-Laboring, Antepartum & Postpartum patients may have one (1) support person visit per hospital stay (same person). In addition to one (1) support person, Doulas will be permitted to be present in L&D if the doula complies with PPE and infection control guidelines.
  • Surgical/Procedural Patients-Patients undergoing a surgery or procedure may have one (1) support person (same person preferred). Campus visiting hours should be followed and overnight stays are only permitted for end of life circumstances. There will be no general visitation in the PACU, and Pre-op visits will be determined on a case-by-case basis. (Should be limited to two (2) designated visitors throughout the hospitalization).
  • Patients who require special assistance: Altered, dependent and patients with cognitive impairments may have one (1) visitor.  To obtain vital clinical history/information in crisis situations, one (1) visitor may be allowed to visit. (Should be limited to two (2) designated visitors one (1) at a time) throughout the hospitalization).
  • Patients that are COVID+ or suspected COVID- No general visitation is allowed. Exceptions include End of Life, Maternity, Pediatrics and NICU.

Note:   The visitation guidelines listed above may be restricted, or hours limited at the discretion of hospital staff to ensure the safety of patients, staff, physicians, and visitors. 

Each visitor entering a MemorialCare facility must comply with the following:

  • Wear a face mask or cloth covering that covers the entire mouth and nose when entering the facility and must always wear a procedural mask while in patient care areas. The only exception is if you are eating or drinking; when your mask is off, you must stay at least 6 feet apart from other individuals. Visitors should use the same mask throughout the day unless discarding is indicated by isolation precautions.
  • Complete screening each time entering the facility, and disclose, any symptoms of illness including fever, shortness of breath, cough, sore throat, body aches, chills, new loss of smell or taste, nausea, vomiting or diarrhea. Visitors with symptoms of illness, including fever, will not be permitted to visit.
  • Practice social distancing by remaining 6 feet apart from others whenever possible.
  • Visitors should wash their hands frequently, upon entering the room, leaving the room, before and after eating, and before and after using the restroom.
  • Visitors are not permitted in common use locations such as cafeterias and non-designated waiting areas. Once screened, the visitor must go directly to the assigned room of their family member. 
  • Meals: Visitors may bring a meal with them in an airtight container. We are unable to refrigerate visitors’ meal containers, so food should be able to remain at room temperature.  If a visitor is unable to bring food with them, they may leave the campus for a meal. They will need to be rescreened on re-entry to the hospital.
  • Remain in the patient’s room or designated waiting areas except when accompanying the patient for approved activities. Once the visitor leaves the patient room or waiting areas, they must immediately exit the facility.

Note:   These guidelines are for the protection of patients, staff, and visitors.  Visitation is a privilege. Anyone who does not follow this guidance is subject to removal from the facility with further visiting privileges rescinded.  Thank you in advance for your full cooperation. Any exceptions to these guidelines must be approved by administration or designee prior to visitation. 


Virtual Urgent Care

Our physicians can treat your non-emergent urgent medical needs virtually. Enter the waiting room to be seen by our physicians from the comfort of your home. If you have COVID-19 related symptoms, please use this option to get screened for testing. Learn More.

Emotional and Mental Well-Being

We are excited to now offer MemorialCare patients access to SilverCloud; an online educational and therapeutic program to help manage anxiety, depression, stress, and trouble sleeping. Using a blend of online programs - complete with interactive tools and tactics - alongside the help of a human coach, this digital platform can be personalized to your needs. It is free, self-paced and can be used anytime on any device (smartphone, tablet, computer). Learn More.

San Clemente COVID-19 Testing Site

Appointments are needed to be tested at this site and can be made by calling (877) MYMEMCARE (696-3622)A physician order is required before calling to schedule your appointment.  Learn More

Donations Needed

Donations are needed for MemorialCare Long Beach Medical Center, Miller Children's & Women's Hospital Long Beach, MemorialCare Saddleback Medical Center and MemorialCare Orange Coast Medical Center.

Video News Stories

Watch MemorialCare-related news stories.

Drive by Thank You to Medical Workers

During evening shift change on March 11, retired MemorialCare nurses caravanned onto the Long Beach Medical Center campus to thank and show support for our nurses and health care providers.

Long Beach Hospital Holding Clinical Trial to Test Possible Coronavirus Treatment

Long Beach Hospital Holding Clinical Trial to Test Possible Coronavirus Treatment

Long Beach Medical Center is testing a drug developed for the treatment of Ebola to see if it can help saves lives during the coronavirus crisis.

Dr. Taub Interviewed by Lisa Hart

Dr. Taub helps to reinforce to the community that Saddleback Medical Center is well prepared and has excellent physicians and staff to care for them, whether they have COVID-19 or any other emergent need.

OC's Saddleback Medical Center showing public it's ready to accept non-coronavirus patients

OC's Saddleback Medical Center showing public it's ready to accept non-coronavirus patients

The mayor of Laguna Hills says a tour of Saddleback Medical Center showed her the hospital is capable of accepting patients without coronavirus issues.