The Perioperative Services team at Community Medical Center Long Beach (CMCLB) is the first department to win the inaugural Simply Better Award.
Simply Better is a MemorialCare Health System initiative to improve the patient and family experience. The initiative empowers staff to create an extraordinary experience by following the five Simply Better steps: greet and connect to patients and coworkers, be extraordinary hosts, guide people, express appreciation and always work on improving.
As part of the MemorialCare Health System, employees at CMCLB were encouraged to nominate a department they felt best reflected the Simply Better attributes. All hospital departments were eligible for the award through a month-long nomination period.
After careful consideration, the CMCLB Simply Better committee decided that Perioperative Services best exemplified the Simply Better attributes.
Perioperative Services is a specialized and multi-disciplinary care team that works in outpatient surgery, in the operating room, recovery room, G.I. Lab and Sterile Processing. Multiple members of the team are crossed trained within five different departments to assist and perform wherever they are needed.
“It’s the willingness of the team to learn how to function in other areas that makes us work so well together and be able to meet the Simply Better standards,” says Mary Beth Joiner, MSN, RN, clinical director, perioperative services, Community Medical Center Long Beach.
The team continuously seeks to improve the patient experience by focusing on communication and assisting in hands-on care, from noting patients’ pain levels and sterilizing surgery trays, to preparing the operating room with the appropriate equipment to assisting doctors during surgeries.
The team may not always be in the immediate eye of general patients because of the variety of specialized care that they provide, but when the team does interact with patients and their families, they meet them with the five Simply Better attributes.
“Being honored with the Simply Better Award called out the Perioperative Services team and brought them out from behind the restricted red line of the surgery rooms and into the spotlight that they deserve,” said Mary Beth.
The Perioperative Services team was handed the prestigious award at the annual All Hands Summit – a system-wide conference that brings nearly 11,000 MemorialCare Health System employees and volunteers together over a two-day period.
“The team is committed to representing Simply Better and the culture of being Simply Better. We will keep it going – in everything that we do.”